Personal Data and General Privacy Policy

Innovative Computer Services and Solutions  |  Effective Date: July 1, 2026  |  Last Updated: June 2026

Innovative Computer Services and Solutions ("ICSS," "we," "us," or "our") is committed to protecting the privacy of our clients. This Privacy Policy explains what personal information we collect, how we use it, and your rights with respect to that information. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information you provide directly when creating an account or placing an order, including:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username)
• Domain names associated with your hosting account
• Support and communication history

We do not collect or store payment card information. All payment processing is handled by a third-party payment processor (Stripe) and is subject to their privacy policy and security standards. ICSS never has access to your full card number, CVV, or banking credentials.

2. Automatically Collected Information

When you access our website or client portal, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on the site
• Referring URLs

This information is used for security monitoring, troubleshooting, and improving our services.

3. How We Use Your Information

We use the information we collect to:

• Provision and manage your hosting services
• Send invoices, billing notices, and service-related communications
• Respond to support requests
• Notify you of planned maintenance or service changes
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Sharing

We may share your information with third parties only in the following limited circumstances:

• Service providers: Third-party tools necessary to operate our business (e.g., payment processing via Stripe, server infrastructure providers). These parties are contractually required to protect your data.
• Legal compliance: When required by law, court order, or to protect the rights and safety of ICSS, our clients, or the public.
• Business transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction with notice provided to you.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Upon account termination:

• Hosting account data is retained for 14 days before permanent deletion
• Billing and transaction records are retained for 7 years as required for financial record-keeping
• Support communications are retained for 3 years

You may request deletion of your personal data at any time, subject to our legal retention obligations.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit and access controls on our systems.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

As a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (note: ICSS does not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at support@icssinc.com. We will respond to verifiable requests within 45 days.

8. Cookies

Our website may use cookies and similar tracking technologies to maintain session state and improve user experience. You may disable cookies in your browser settings; however, doing so may affect the functionality of our client portal.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email to the address on file. Continued use of our services after the effective date of any changes constitutes your acceptance of the revised policy.

11. Contact

For questions, requests, or concerns regarding this Privacy Policy, contact us at:
Innovative Computer Services and Solutions
Email: support@icssinc.com
Website: icssinc.com